Privacy Policy

1. Commitment to Privacy

Mind Work Point ("we", "us", "our") is dedicated to protecting the privacy of our website visitors, workshop attendees, and facility audit clients. This Privacy Policy sets out how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Personal Information We Collect

We collect personal information that is reasonably necessary to provide educational courses and engineering services. This may include:

• Contact Details: Full name, email address, Australian telephone number, and postal address.
• Facility & Technical Requirements: Property location, electrical supply type (single-phase vs three-phase), hardware models, and educational background provided via inquiry forms.
• Billing Information: Business name, Australian Business Number (ABN), and invoicing address for confirmed workshop enrollments.
• Technical Website Data: IP address, browser type, referral source, and pages viewed, gathered via standard server logs and privacy-focused analytics.

3. How We Collect Personal Information

We collect information through direct interactions and automated digital touchpoints:

• When you complete an inquiry or registration form on mind-workpoint.click.
• When you communicate with our instructors or administrative staff via telephone (0491 637 452) or email (hello@mind-workpoint.click).
• When you attend an on-site workshop or diagnostic lab at our Seaton facility.
• Through essential and analytical cookies managed via our website consent preferences.

4. Purpose of Data Collection & Use

We utilize your personal information exclusively for genuine educational and business operations:

• Processing workshop enrollments and coordinating lab bench allocations.
• Conducting on-site facility power audits and delivering technical reports.
• Providing customer support and post-workshop reference materials.
• Complying with Australian taxation, accounting, and legal record-keeping obligations.

We do not sell, rent, or trade your personal information to third-party data brokers or marketing aggregators under any circumstances.

5. Disclosure of Personal Information & International Transfers

We may disclose personal data to trusted service providers who assist us in operating our business (e.g. Australian cloud hosting providers, accounting software platforms, and email delivery services). All providers are contractually bound to handle data securely and strictly in accordance with Australian privacy standards.

Where data is processed or backed up on servers located outside Australia, we take reasonable steps to ensure that overseas recipients comply with privacy obligations comparable to the Australian Privacy Principles.

6. Data Security & Retention

We implement technical and physical security measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. Physical workshop sign-in registers and digital inquiry records are maintained on encrypted, access-restricted systems.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory accounting and legal retention periods under Australian law (typically 7 years for financial transaction records).

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any outdated, inaccurate, or incomplete information.
• Request deletion or restriction of your personal data, subject to statutory record-keeping requirements.
• Lodge a complaint regarding our handling of your personal information.

8. Privacy Contact & Complaints Officer

If you wish to access your personal information or have concerns regarding our privacy practices, please contact our privacy representative:

Privacy Officer • Mind Work Point
23 Hill Road, Seaton VIC 3858, Australia
Phone: 0491 637 452
Email: hello@mind-workpoint.click

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.